ProfitMetrics vs Retention.com

Is ProfitMetrics or Retention.com a better data solution for Shopify brands?

ProfitMetrics logo

What is ProfitMetrics?

Get full transparency into your profitability. ProfitMetrics lets you track, report, and optimize marketing based on profit and POAS® — Profit on Ad Spend — instead of revenue.

Retention.com logo

What is Retention.com?

Retention.com's identity resolution software helps Shopify merchants recover lost shoppers and increase Klaviyo flow revenue.

ProfitMetrics vs Retention.com comparison

FeatureProfitMetricsRetention.comLittledata
Customer data to marketing platforms✔️✔️✔️
Founder owned and led✔️minus✔️
Works with platforms other than Shopify✔️✔️minus
Direct from Shopify's servers✔️minus✔️
Identity resolution to boost audiencesminus✔️✔️
Marketing reporting✔️minusminus
30 day free trialminusminus✔️
Fully automatic, no code setupminusminus✔️
Natively supports Shopify Marketsminusminus✔️
Automatic tracking of checkout stepsminusminus✔️
Built For Shopifyminusminus✔️

ProfitMetrics focuses on profit-based marketing analytics (POAS® tracking), making it ideal for optimizing ad spend by profitability rather than revenue. It pulls data directly from Shopify's servers, ensuring reliable tracking. However, it lacks identity resolution capabilities.

Retention.com specializes in identity resolution to recover lost shoppers and boost Klaviyo audiences, but does not pull directly from Shopify's servers, limiting its ability to enrich events with customer data or capture server-side events the browser misses.

Where Littledata wins over both: Neither is Littledata, so here's where Littledata stands out:

  • Direct from Shopify's servers — unlike Retention.com, Littledata captures complete customer journey data including checkout steps browsers can't see
  • Identity resolution — matches Retention.com's audience-building capability
  • 30-day free trial + zero-code setup — faster, lower-risk implementation than both
  • Natively supports Shopify Markets — critical for international Shopify Plus operations
  • Fully automatic tracking — no ongoing maintenance required

Reviews comparison

ProfitMetrics vs Retention.com's customer reviews

ProfitMetricsRetention.comLittledata
Example product review"I waited another two weeks. Nothing. Only replies when I followed up myself. After about a month and a half of waiting in their support queue, I’d had enough. I uninstalled the app and removed all their scripts… but even now, I still see their script showing up in my orders.""We were having difficulties with accurate and consistent revenue attribution...With Littledata implemented, we now get consistent and accurate revenue attribution."
Example support review"Very complicated app, poor support – a frustrating experience... completely unprofessional, overly complicated, and really poor communication.""Unfortunately, the team... very high employee turnover; it can be really frustrating to have to re-explain things to new reps.""Customer support is absolutely amazing... you can never go wrong when an app does what it says and tacks on great service!"
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Cost comparison

ProfitMetrics vs Retention.com's monthly subscription cost

Store sizeProfitMetricsRetention.comLittledata
50 orders / month$39$500$39
500 orders / month$103$500$175
5,000 orders / month$741$2000$540
20,000 orders / month$1018$5000$1390

Sources: ProfitMetrics pricing, Littledata pricing. Prices last verified August 13, 2026.

Supported data destinations

DestinationProfitMetricsRetention.comLittledata
Google Analytics✔️minus✔️
Meta Ads✔️minus✔️
Google Ads✔️minus✔️
Klaviyominus✔️✔️
TikTokminusminus✔️
Pinterestminusminus✔️
Segmentminusminus✔️
Attentiveminusminus✔️
Microsoft Adsminusminus✔️

ProfitMetrics focuses on sending profit-based data (not just revenue) to ad platforms — so Google Analytics, Meta Ads, and Google Ads receive contribution margin metrics, enabling profit-optimized bidding rather than revenue-based optimization.

Retention.com sends identity-resolved visitor data to Klaviyo — its core value is identifying anonymous site visitors and syncing them as profiles/events for email/SMS retargeting flows.

Littledata is a broad server-side data pipeline focused on accurate event tracking across the widest destination range (analytics, paid media, CDPs, and owned marketing channels), prioritizing data completeness and attribution accuracy rather than profit metrics or identity resolution.

In short: ProfitMetrics = profit data for ads; Retention.com = visitor identification for CRM; Littledata = accurate event data everywhere.

Benefits of Littledata
Littledata has been trusted by leading Shopify brands since 2017 for reliable server-side tracking.
100% of revenue tracked
Enhanced identity resolution
Connectors for all popular marketing channels
Learn more
Benefits of Littledata
Comparing ProfitMetrics against Retention.com

How we compiled this comparison: pricing and feature data comes from each vendor's public pricing page, Shopify App Store listings, and BuiltWith usage data, reviewed by the Littledata team. Last verified September 25, 2026. Spotted something out of date? Let us know.