Retention.com vs ProfitMetrics

Is Retention.com or ProfitMetrics a better data solution for Shopify brands?

Retention.com logo

What is Retention.com?

Retention.com's identity resolution software helps Shopify merchants recover lost shoppers and increase Klaviyo flow revenue.

ProfitMetrics logo

What is ProfitMetrics?

Get full transparency into your profitability. ProfitMetrics lets you track, report, and optimize marketing based on profit and POAS® — Profit on Ad Spend — instead of revenue.

Retention.com vs ProfitMetrics comparison

FeatureRetention.comProfitMetricsLittledata
Customer data to marketing platforms✔️✔️✔️
Identity resolution to boost audiences✔️minus✔️
Works with platforms other than Shopify✔️✔️minus
Founder owned and ledminus✔️✔️
Direct from Shopify's serversminus✔️✔️
Marketing reportingminus✔️minus
30 day free trialminusminus✔️
Fully automatic, no code setupminusminus✔️
Natively supports Shopify Marketsminusminus✔️
Automatic tracking of checkout stepsminusminus✔️
Built For Shopifyminusminus✔️

Retention.com focuses on identity resolution to recover anonymous shoppers and boost Klaviyo email flows — strong for list growth but not a reporting/analytics tool.

ProfitMetrics focuses on profit-based marketing reporting (POAS®), helping you optimize ad spend by profitability rather than revenue — but lacks identity resolution capabilities.

Neither is Littledata, so here's where Littledata wins both:

  • Direct from Shopify's servers — neither competitor pulls data server-side from Shopify. This means Retention.com and ProfitMetrics have limited ability to enrich events with customer data or capture events the browser doesn't see (e.g., server-confirmed orders, checkout steps). GTM-reliant approaches miss this entirely.
  • Identity resolution (beats ProfitMetrics)
  • Automatic checkout step tracking (beats both)
  • Natively supports Shopify Markets (beats both)
  • 30-day free trial + no-code setup (beats both)
  • Fully automatic — no manual implementation risk

Reviews comparison

Retention.com vs ProfitMetrics's customer reviews

Retention.comProfitMetricsLittledata
Example product review"I waited another two weeks. Nothing. Only replies when I followed up myself. After about a month and a half of waiting in their support queue, I’d had enough. I uninstalled the app and removed all their scripts… but even now, I still see their script showing up in my orders.""We were having difficulties with accurate and consistent revenue attribution...With Littledata implemented, we now get consistent and accurate revenue attribution."
Example support review"Unfortunately, the team... very high employee turnover; it can be really frustrating to have to re-explain things to new reps.""Very complicated app, poor support – a frustrating experience... completely unprofessional, overly complicated, and really poor communication.""Customer support is absolutely amazing... you can never go wrong when an app does what it says and tacks on great service!"
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Cost comparison

Retention.com vs ProfitMetrics's monthly subscription cost

Store sizeRetention.comProfitMetricsLittledata
50 orders / month$500$39$39
500 orders / month$500$103$175
5,000 orders / month$2000$741$540
20,000 orders / month$5000$1018$1390

Sources: ProfitMetrics pricing, Littledata pricing. Prices last verified August 13, 2026.

Supported data destinations

DestinationRetention.comProfitMetricsLittledata
Klaviyo✔️minus✔️
Google Analyticsminus✔️✔️
Meta Adsminus✔️✔️
Google Adsminus✔️✔️
TikTokminusminus✔️
Pinterestminusminus✔️
Segmentminusminus✔️
Attentiveminusminus✔️
Microsoft Adsminusminus✔️

Retention.com → Klaviyo Focused purely on identity resolution — it identifies anonymous visitors and pushes them into Klaviyo for email/SMS remarketing. It's a list-building and abandonment recovery tool, not a measurement platform.

ProfitMetrics → GA, Meta, Google Ads Focuses on profit-based tracking — it enriches conversion data with actual margin/COGS before sending to ad platforms and analytics. The goal is optimizing campaigns on profitability, not just revenue.

Littledata → GA, Meta, TikTok, Pinterest, Klaviyo, Google Ads, Segment, Attentive, Microsoft Ads A broad server-side data pipeline — accurately captures and routes Shopify event data across the widest destination ecosystem. It's infrastructure-focused, solving attribution accuracy and data completeness across paid, owned, and analytics channels simultaneously.

Benefits of Littledata
Littledata has been trusted by leading Shopify brands since 2017 for reliable server-side tracking.
100% of revenue tracked
Enhanced identity resolution
Connectors for all popular marketing channels
Learn more
Benefits of Littledata
Comparing Retention.com against ProfitMetrics

How we compiled this comparison: pricing and feature data comes from each vendor's public pricing page, Shopify App Store listings, and BuiltWith usage data, reviewed by the Littledata team. Last verified September 25, 2026. Spotted something out of date? Let us know.