Terms of Use

Updated 16th June 2026

These Terms of Use ("Agreement") are entered into by Littledata Technologies Ltd, a company incorporated in England & Wales ("Littledata", "we", "us") and the entity agreeing to these terms ("You", "Customer").

By executing an Order Form, clicking to accept, or using the Services, You agree to be bound by this Agreement.

If an executed Order Form exists, it prevails in the event of conflict.

1. DEFINITIONS

"Services" means the Littledata software platform, integrations, APIs, reporting tools, and related support services.

"Software" means Littledata's proprietary applications, code, processing systems and documentation.

"Customer Data" means data submitted to the Services by or on behalf of Customer.

"Fees" means amounts payable under the applicable Contract or Order Form.

"Contract" means an Order Form, Services Agreement, statement of work, or online subscription accepted by Customer.

2. FEES AND PAYMENT

2.1 Fees Based on Shopify Orders

Fees are calculated based on the total number of orders processed through Customer's Shopify store(s), as measured solely by Littledata ("Order Volume").

For clarity:

• Order Volume includes all completed, paid, partially paid, cancelled, draft or refunded orders recorded in Shopify, whether or not such orders are transmitted to any Supported Destination.
• Order Volume is determined using Shopify data accessed via Shopify APIs.
• Littledata's measurement of Order Volume shall be final and binding absent manifest error.

2.2 Order Volume Changes

If Customer's actual Order Volume exceeds the contracted volume tier:

• Littledata may invoice overage fees at the rate specified in the applicable Contract; and/or
• Littledata may automatically re-tier Customer to the appropriate pricing tier on 30 days' notice.

Sustained increases in Order Volume (e.g., exceeding the contracted tier by more than 20% for two consecutive months) may trigger mandatory re-tiering for the remainder of the Term.

2.3 Recurring and Non-Recurring Fees

All recurring Fees are payable in advance unless otherwise stated in the Contract.

All non-recurring Fees are due on the effective date of the applicable order or statement of work.

2.4 Payment Terms

Invoices are payable within the timeframe specified in the applicable Contract.

Overdue amounts accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law.

Customer may not withhold, offset or set-off payments unless finally determined by a court of competent jurisdiction.

2.5 Suspension for Non-Payment or Excess Usage

Littledata may suspend all or part of the Services immediately if:

• Fees are overdue;
• Order Volume materially exceeds contracted levels; or
• Customer otherwise breaches this Agreement.

Suspension does not relieve Customer of committed Fees.

2.6 Pricing Adjustments

Following the Initial Term, Fees may be adjusted upon renewal in accordance with Littledata's standard pricing and may be increased annually in line with the UK Consumer Price Index unless otherwise agreed in writing.

3. TERM AND TERMINATION

The term is defined in the applicable Contract.

Unless otherwise stated:

• Annual subscriptions auto-renew for 12 months.
• Notice of non-renewal must be given at least 30 days before renewal.

Littledata may suspend or terminate immediately if:

• Customer materially breaches
• Customer violates law
• Customer use poses security, regulatory, or reputational risk

Upon termination:

• Access ceases immediately
• Littledata may delete Customer Data after 30 days
• Aggregated/anonymised data may be retained

4. CUSTOMER OBLIGATIONS

Customer is responsible for:

• Accuracy and legality of Customer Data
• All activity under its account
• Ensuring integrations are properly configured
• Compliance with data protection laws

Littledata is not responsible for errors caused by:

• Third-party platforms
• Customer misconfiguration
• API outages outside Littledata control

5. DATA PROTECTION

Customer is the Data Controller. Littledata acts as Data Processor.

Littledata will:

• Implement appropriate technical and organisational measures
• Notify Customer without undue delay and in any event within 48 hours of becoming aware of a Personal Data breach affecting Customer Data
• Process data only on documented instructions

Littledata may retain anonymised or aggregated data for benchmarking and service improvement.

6. CONFIDENTIALITY

Each party shall keep the other's Confidential Information confidential and use it only for purposes of this Agreement.

Confidentiality obligations survive for 2 years following termination.

7. INTELLECTUAL PROPERTY

Littledata retains all intellectual property rights in the Services.

Customer receives a limited, non-exclusive, non-transferable licence to use the Services during the Term.

Customer shall not reverse engineer, copy, modify, create derivative works, or compete using proprietary elements.

Feedback provided by Customer may be used by Littledata without restriction.

8. INDEMNIFICATION

8.1 Customer Indemnity

Customer shall indemnify Littledata against third-party claims arising from:

• Customer Data
• Customer misuse
• Customer breach of law
• Violations of privacy rights

8.2 Littledata IP Indemnity (Limited)

Littledata will defend Customer against third-party claims alleging that the unmodified Software infringes intellectual property rights.

This indemnity does not apply to claims arising from:

• Modifications by Customer
• Combination with third-party systems
• Use outside permitted scope

If infringement occurs, Littledata may:

• Modify the Software,
• Replace it,
• Procure a licence, or
• Terminate the affected Service and refund prepaid Fees pro rata.

This section states Customer's sole and exclusive remedy for IP infringement.

9. DISCLAIMER

Except as expressly stated, Services are provided "as is".

Littledata disclaims all implied warranties including merchantability, fitness for purpose, and non-infringement.

Littledata does not guarantee:

• Continuous error-free operation
• Accuracy of third-party data
• Compatibility with all future platform changes

10. SERVICE LEVELS

If an applicable Contract includes Service Levels:

• Service credits are Customer's sole and exclusive remedy for SLA failures.
• SLA failures do not constitute material breach unless expressly stated in the Contract.

11. LIMITATION OF LIABILITY

11.1 Exclusion of Indirect Loss

Neither party shall be liable for:

• Loss of profits
• Loss of revenue
• Loss of business
• Loss of data
• Indirect, incidental, consequential, or punitive damages

11.2 Aggregate Liability Cap

Except for excluded liabilities below, each party's total aggregate liability arising out of or in connection with the Services shall not exceed the total Fees paid by Customer in the 12 months preceding the claim.

11.3 Unlimited Liability Carve-Outs

Nothing limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot legally be limited

12. FORCE MAJEURE

Neither party is liable for delay or failure caused by events beyond reasonable control, including:

• Internet failures
• Platform API outages
• Regulatory changes
• Natural disasters
• Cyber attacks not caused by that party

13. PUBLICITY

Littledata may identify Customer as a customer and use Customer's name and logo for marketing unless otherwise agreed in writing.

14. GOVERNING LAW

This Agreement is governed by the laws of England & Wales.

The courts of England & Wales have exclusive jurisdiction.

15. GENERAL

Customer may not assign this Agreement without Littledata's consent.

Littledata may assign to an affiliate or in connection with change of control.

If any provision is unenforceable, the remainder remains effective.

No waiver is effective unless in writing.